Virtual Front Desk Agent That Scales With Demand | IMCeleste
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A front desk that scales with demand

Meet Celeste, the virtual front desk agent that scales with demand.

It answers customers, books appointments, sends reminders and follows up on web chat, email and text. For one owner or a team of a hundred, at any hour, at any volume.

Every job starts in Practice mode. Nothing goes live until you've watched it work.

Start free See how it works
Celeste, the virtual front desk agent, at a front desk wearing a headset
Celeste says what she does: answers customers' questions, looks up orders, books appointments and reservations, handles reminders and rescheduling, collects leads, and takes your own tools.
Want to see the real thing? Click through the actual admin, filled with sample data. Live Admin Demo or Start free
The problem

Customers reach out on every channel, at any hour, and in any number.

A desk phone, open laptop and smartphone on an unattended shop counter at dusk.

Every channel

Customers ask the same question on chat, on email and by text. Someone has to answer all three.

A glowing phone and keys on a counter in a closed cafe at night.

Any hour

Customers write at 9pm on a Sunday, and in the middle of your busiest hour. The one you miss books somewhere else.

The same restaurant host stand during a quiet evening and a busy dinner rush, side by side.

Any volume

Hire enough people for the rush and you pay them through the quiet hours. Hire for the average and you miss bookings in the rush.

Celeste keeps up when demand goes up.

One illustrative week
  • Customer demand
  • Celeste
  • Staffed for the peak
  • Staffed for the average
Hire for the rush and you pay staff through the quiet hours. Hire for the average and you miss the rush. Celeste handles more as more customers come in, within your limits. Illustration, not measured usage.
What Celeste does for you

Every customer gets an answer, a booking or a reminder. New leads are saved for you. Anything else goes to a person.

Web chatEmailText
CelesteYour rules apply
  • Answered
  • Booked
  • Reminded
  • Lead saved
  • Handed to a person
See every job on the product page
How it earns your trust

It proves itself before it works on its own.

Practice first. Celeste drafts replies in private, next to what your team really sent. No customer sees them.

Moves up when its drafts match yours. First Practice. Then Co-pilot, where you approve each send with one click. Then it works on its own. One click moves it back.

Limits enforced in code. Your hours, dollar amounts and off-limits topics run as code outside the AI. The strictest rule always wins.

Never says it did something it didn't. Celeste confirms a booking with the customer before it writes it. If an action is waiting on a person, Celeste never reports it as done.

PracticeCo-pilotAutonomous

Booking is set to Co-pilot here. Celeste proposes the exact slot, and a person approves it with one click.

One click back Practice Private drafts Co-pilot You approve Autonomous Within your limits Drafts match yours Drafts match yours Your limits, as code
  1. PracticePrivate drafts
  2. Drafts match yours ↓Co-pilotYou approve
  3. Drafts match yours ↓AutonomousWithin your limits

Your limits, as code One click back to Practice

Each step gives Celeste more independence. Your limits stay the same.

What if Celeste makes things up?

Every claim is backed by your own material or a connected system, or the answer goes to a person instead.

What if Celeste acts past what I allowed?

Your limits run as code outside the AI. No customer message can get Celeste past them.

Who it's for

If customers reach out to you, Celeste is built for you.

Illustrative exchange

Do you offer local pickup?

Celeste

Yes. Choose pickup at checkout. We’ll let you know when it’s ready.

From your pickup policy

You answer customers

Celeste answers from your own material, at any hour. A person is one handoff away.

Shop owners, Shopify stores, SaaS companies, professional firms

Illustrative exchange

Thursday at 5:30 works. Please book it.

Cut with Dana

45 minutes

✓ Confirmed
Customer confirmed before booking

You take appointments

Celeste offers real open times, confirms the slot, and sends a reminder the day before. No double bookings.

Salons, clinics, mechanics, trades, restaurants

Illustrative exchange

Can you help with a kitchen remodel?

New inquiry
Project
Kitchen remodel
Timing
Next month
Contact
Email collected
Details captured and sent to you

You can't afford to miss a lead

Celeste asks each new inquiry your questions, quotes the price, and sends it to you the moment it lands.

Trades, professional firms, SaaS companies, Shopify stores

One owner or a team of a hundred. Celeste handles more conversations when more come in, with no new hires.

See a day with Celeste for six kinds of business
Pricing

You pay per conversation. Every channel and every job is included.

Each plan includes a set number of conversations, on web chat, email and text. A booking or a lead counts as the one conversation it happened in. Follow-ups are never counted.

Free month

Every plan starts with a free month. No card to start.

Start free
Micro
$19/mo
90 conversations included, flat with no extra charges, ever.
Launch
$49/mo
150 conversations included, then $0.65 each. 150 texts.
Starter
$99/mo
250 conversations included, then $0.55 each. 750 texts.
Most popular
Growth
$399/mo
1,250 conversations included, then $0.45 each. 3,000 texts.
Scale
$1,500/mo
6,500 conversations included, then $0.30 each. 10,000 texts.

A conversation counts once, no matter how many messages it has. Texting is included on Launch and above.

See full pricing
Pledge one

Know a business Celeste could help? Bring them, and keep 70% of the profit.

Anyone can join. Share your link. When a business you refer pays for a plan, you get 70% of the profit on them, every month, for as long as they stay. They pay the same price as anyone else.

Free to join. Paid monthly through Stripe. One tier, no quota, and every line of the math on your statement.

Join as an ambassador How the program works
70%
of the profit on every customer you bring, every month they stay.
$237
a month from one Growth customer, as a planning example.
20th
of each month, payouts go out through Stripe.
Rows of gray cubicles in a windowless call center, with headset-wearing staff beneath fluorescent ceiling lights.
Our commitment

We're building AI to replace customer service jobs.

Our pledge is for the people who work in rooms like this one.

It will happen whether we build it or someone else does. So the greater of 5% of revenue or 70% of profit goes to the people whose jobs we automate. We call it The Dividend Standard.

Read the mission The Dividend Standard
An owner lowering the shop grille at closing time, with a glowing phone and mug on the counter.
Get started

Watch Celeste practice on your business before a customer ever sees it.

Set up your hours, services and answers. Watch it draft in private. Turn on the first job when you're ready. No card.

Start free How it works

Or, explore the live admin demo, filled with sample data.