Channels and tools

Works with your inbox, your website, and your systems.

On day one Celeste answers from your own knowledge. Connect the channels your customers already use, then the systems your team runs on when you're ready, and she can look things up and act on them, all inside limits you set.

Support channels

Where your customers already reach you.

Email inboxes
GmailGmail and Google Workspace
Microsoft 365Microsoft 365 and Outlook
IMAPAny other provider over IMAP

Connect a shared mailbox with a secure sign in, and Celeste starts watching within about a minute. She replies right in the thread, so it reads like your team.

Live chat on your site
Chat with us Online
Hi, I'm Celeste. How can I help?
Where's my order?
Happy to check, what's the order number?
Type a message

One line of embed code. Visitors ask Celeste anything, and she hands off cleanly to a person when they need one.

We only list channels that are live today.

Tools and actions, optional

Give Celeste your tools, and she'll actually do the thing.

She works fine without any of this. But connect your order system or your billing tool and she can look up the order, check whether it qualifies, and issue the refund, then reply with it already sorted.

Built-in connectors

The platforms support teams already run, like Shopify, Stripe, and ShipStation. Nothing to build.

Any REST API

Hand Celeste an API with its OpenAPI spec and she works out the operations and turns them into tools.

MCP servers

Point Celeste at a Model Context Protocol server your developers built, for your own internal systems.

A lookup URL

For a quick one-off lookup, a single endpoint is enough. No rebuild required.

What Celeste can do
Resolving a refundlive tools
1 Looked up the orderget_order · read-only Done
2 Checked the return windowshipped 12 days ago · eligible Done
3 Issue refund, $240.00over your $200 limit Held for you
Safe by design

Powerful tools, on a short leash.

An AI that can move money needs more than good intentions. Every tool Celeste touches runs inside guardrails you set, enforced in real code.

You choose what she can touch

Every tool is off until you switch it on. You decide, category by category, what Celeste is allowed to reach.

Risk is set, not guessed

You mark how risky each action is. Anything risky you haven't classified is held for a person, every single time.

Hard limits on every action

Amount caps and conditions like "only within thirty days" or "ask me first over two hundred dollars" are enforced in code, however confident she is.

She only sees the customer in front of her

A lookup is scoped to that one customer's own records. Celeste can't pull up someone else's order, even by accident.

Your keys stay yours

Connected tools get short-lived, scoped tokens, never your real credentials. And whatever a tool sends back, she treats as untrusted.

Read about security

Get started

Put Celeste to work in the tools you already run.

Book a demo and we'll connect a channel and one of your systems, on your own data.