First it practices. Then you approve each reply. Then it works on its own.
You wouldn't let a new hire work alone on day one. Celeste is the same. It learns your hours, services, prices and answers. It practices where nothing can go wrong. It takes on each topic only when you say so. After that, customers get answered, booked and reminded in minutes, day or night. When more customers come in, Celeste handles more.
What Practice, Co-pilot and Autonomous mean for a booking.
Celeste sorts every conversation into a topic, like appointment booking or prices. You pick a stage for each topic. The last call is always yours.
- 1Practice
Celeste practices in private
A customer asks for Thursday after 5. In Practice, Celeste writes the reply it would have sent and picks the time it would have booked. You see its draft next to what your team actually did. No time is held, and nothing is sent. Answers and intake questions work the same way. Celeste learns from your documents, your past replies and anything you type in. Until a topic leaves Practice, the web chat takes a message instead of answering live.
Illustrative example Practice: not sentCan I get a cut Thursday after 5?
Celeste's draftThursday at 5:30 with Dana is open, 45 minutes. Shall I book it?
What your team sentHi! We have 5:30 with Dana on Thursday. Want it?
Nothing was held or sent. You compare the two. - 2Co-pilot
Celeste writes the reply. A person sends it.
Move a topic like appointment booking to Co-pilot. Now Celeste offers the customer an exact time, service and person, but the reply waits in your Inbox. One click sends it. The customer still says yes before anything goes on the calendar. When your team changes a draft, the change becomes a lesson you can approve. A reply Celeste wrote and a teammate sent counts as one conversation. Replies your team writes themselves are free. Follow-ups, like reminders, don't have stages. Each kind is a switch. Once you turn it on, it sends on schedule.
Illustrative example Co-pilot: waiting for youCan I get a cut Thursday after 5?
Celeste's draft, in your InboxThursday at 5:30 with Dana is open, 45 minutes. Shall I book it?
Waiting for a person to send it. The customer still says yes before anything is booked. - 3Autonomous
Celeste works on its own, one topic at a time
When a topic's drafts match what your team would send, move it to Autonomous. Now Celeste handles it from start to finish. It offers a time, gets the customer's yes, books it, reads back a reference number, and emails you if you asked. You only see the exceptions: an upset customer, a question it can't back up from your material, or something past one of your limits. Changed your mind? One click puts any topic, or all of them, back in Practice.
Illustrative example Autonomous: bookedCan I get a cut Thursday after 5?
CelesteThursday at 5:30 with Dana is open, 45 minutes. Shall I book it?
Yes please.
Booked: cut with DanaReference 4K7Q2M8R
Booked after the customer said yes. Emailed to you.
Celeste can take real actions. It can never change your limits.
You write your limits in plain words, like "Never book outside these hours" or "Ask me first on any estimate over five hundred dollars." Before Celeste does anything, a separate piece of code checks it against your limits. That code has the last word, not the AI. A booking is always confirmed with the customer first. Nothing goes to someone who opted out. Texts and review requests wait for your sending window. Booking confirmation and reminder emails go right away. No customer can talk Celeste past a limit, however they word it.
Three things stay true.
Nothing is hidden from you
Open any reply to see where the answer came from and why Celeste did what it did. Every booking, lead and follow-up shows the conversation it came from. In Practice, the draft sits right next to what your team sent.
Celeste keeps getting better
When your team fixes a draft, the fix becomes a lesson for you to approve. Change a price or a policy, and the answers change with it. You always know what changed.
You stay in charge
Booking, intake, quotes, leads and each kind of follow-up have their own switch. Put any topic back in Practice with one click. How far Celeste goes is always up to you.
What your customers get.
A real answer in minutes, at any hour, from your own material. A confirmed time with a reference number, and a reminder the day before. A quote from your price list, and a payment link when they're ready. When something needs judgment, a person who already has the whole conversation.
Watch Celeste practice on your business.
Start free and set up your hours, services and answers. Celeste practices on your real conversations in private. Nothing reaches a customer until you say so. No card needed. Want to look around first? The live demo is open now, with sample data.