An AI customer service agent that earns her way in.
Celeste reads your incoming support and drafts a reply from your own knowledge. Then she sends it, holds it for a person, or escalates, depending on how far you've decided to trust her on that topic.
What the Celeste AI support agent does
IMCeleste is an AI customer service platform. Its agent, Celeste, answers email and website live chat using your own support history, then goes live one topic at a time.
Earned autonomy, on a dial you hold
Celeste starts in Practice and graduates one topic at a time, to Co-pilot, then Autonomous. One control holds her mode, how sure she has to be before sending, and how far she can act.
Changed your mind? Turn the dial back, or send every topic to Practice with one button.
Trained like a human hire
Celeste learns your business the way a new rep would: from your team's real replies, the docs you hand her, and whatever you correct along the way.
Change a policy and her answers change with it. Old habits never outrank your current rules.
Your current policies always outrank anything she picked up from old threads.
See exactly why Celeste did what she did
Open any reply and read her work: which of your sources Celeste pulled from, how confident she was, what she decided.
In Practice, her draft sits right next to what your team actually sent. Nothing is a black box.
Guardrails you set in plain language
Write limits as plain sentences, like ask me first over two hundred dollars, or never refund an order older than thirty days. Hard code enforces them.
Anything risky you haven't classified yet is held until you do. The strictest rule always wins.
The strictest rule wins, and a customer email can't talk her past them.
Resolves, doesn't just reply
Connect your store, your billing tool, whatever you run on. Now Celeste looks up the order, checks if it qualifies, and takes the action, all inside your limits.
The customer gets it handled instead of waiting on a person.
Wherever your customers reach you.
Connect the inboxes you already run and drop live chat on your site. Celeste starts watching within about a minute, and nothing goes out until you say so.
Connect a shared mailbox with a secure sign in. Celeste replies right in the thread, so it reads like your team.
One line of embed code. It matches your brand, works on mobile, and hands off to a person when it should.
See Celeste in Practice, on your own tickets.
Fifteen minutes, your real examples, and a straight answer on where she'd actually help.