The virtual front desk agent that answers customers, books appointments, sends reminders and follows up.
Celeste works on web chat, email and text. It answers questions, books appointments, asks intake questions, quotes prices, captures leads and sends follow-ups. You turn on each job when you're ready. Everything starts in Practice.
What Celeste does for your business
Every message gets handled. It is answered, booked, quoted, saved as a lead, reminded, or handed to a person.
Books the exact slot, with the right person or table
Celeste offers real open times based on your hours, services and people. It holds the slot while the customer confirms, then writes it to one calendar. No double bookings.
It can book a person, a room, a table or a bay. It handles party sizes, step-free requests, reschedules and cancellations inside your window.
Celeste picks the smallest table that fits, only from the step-free ones. It never seats two parties at one table.
Asks your questions first, then quotes your prices
Celeste asks your questions for each service before it books. Answers can be text, a choice from a list, or a photo sent by email. It never asks the same question twice.
It quotes prices exactly as you listed them, and marks estimates as estimates. It shares your payment link when the customer is ready. Above your limit, it waits for you.
Answers already given are never asked twice. The payment link goes out only when the customer is ready.
Captures the lead and hands it to you the moment it lands
Celeste asks the questions you chose and saves the answers to your customer list. It sends the lead to you by email or to your own system, with the conversation attached.
Only the fields you chose. Sent to you the moment it lands, with the conversation attached.
Reminds, confirms and follows up, inside the rules you set
Reminders, confirmations, cancellation notices, review requests and win-back notes each have their own switch. They go by email, and by text for the booking types where texting is on.
Every message includes a way to opt out. Replying STOP ends the texts. Texts only go out during your sending window.
Each kind has its own switch. Every message includes a way to opt out. Review requests and win-back notes have a per-customer cap.
Answers from your own knowledge, and shows its sources
Celeste answers questions about hours, prices and policies from your documents, your past replies and what you type in. Shopify stores also get order and product answers from the store.
Every reply shows its sources. If it cannot back up an answer, it hands the question to a person with the context.
Web chat, email and text, all in one place.
Celeste answers wherever your customers reach you. Your plan's conversations cover all three channels. Nothing goes out until you say so.
Add one line of code to your site. The chat shows your brand and your hours, and a message when you're closed.
Forward your email address to the private inbox Celeste gives you. No password needed. It replies in the same thread.
You get a number customers can text. Your reminders go out from the same number. STOP is honored every time. Available on Launch and above, US numbers.
Celeste answers order status, tracking, product and policy questions from the store itself, once the customer is verified. You can bill through Shopify if you like.
Everything starts in Practice. You turn on each job.
Celeste practices first, in private, next to what your team really sent. When its drafts match yours, you move it to Co-pilot, then to Autonomous. One button returns everything to Practice.
Booking, intake, quotes, leads and each follow-up have separate switches. Your limits run as code outside the AI, so the agent cannot get past them. The strictest rule always wins.
Every reply shows its sources. Your data never trains a model.
Booking is set to Co-pilot here. Celeste proposes the exact slot, and a person approves it.
The strictest rule wins. A customer email can't get the agent past them.
Celeste understands customers who write in other languages.
Celeste works in English. It can also follow a customer who writes in Spanish or French. Your limits hold in every language.
Watch Celeste practice on your business.
Get a free month with your own hours, services and answers. Nothing reaches a customer until you're ready. No card.