If customers reach out to you, Celeste is built for you.
It doesn't matter how big your business is. What matters is what you need. You answer customers. You take appointments. You can't afford to miss a lead. Below is a day with Celeste at six kinds of business. Every example uses only what Celeste does today.
A text comes in at 9:40 pm. Someone wants a cut with Dana on Thursday after 5. The salon is closed and the phone is off. Celeste answers.
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Answered
The customer also asks what a cut costs and how long it takes. Celeste answers from your price list and your hours.
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Booked
Thursday 5:30 pm with Dana is open. Celeste offers it. The customer says yes. Only then is it booked, and a reference is read back. Nobody else can get that chair at 5:30.
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Reminded
A reminder goes out the day before, by email or by text where texting is on. Every reminder has a way to opt out. Reminder emails go right away. Texts wait for your sending window. If you turn it on, a review request follows a finished visit.
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Handed to a person
A color-correction question is one you keep for stylists. It goes to your Inbox with the thread. The customer is told a person is taking over.
Friday night. A web chat asks for a table for six at 7:30. One guest uses a wheelchair. The host has a line at the stand.
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Answered
Other guests are asking too: tonight's hours, where to park, what's gluten-free. Celeste answers from the documents you gave it.
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Booked
Celeste offers 7:30 at a step-free table that seats six, the smallest one that fits. The guest confirms. Celeste books it. The bigger table stays open for a bigger party.
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Confirmed and reminded
A confirmation goes out right away. A reminder goes out the day of, by email or text. If the guest cancels through Celeste inside your window, a cancellation notice follows and the table opens up again.
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Captured
A request to book the private room for forty becomes a lead. Celeste saves the date, the headcount and the contact, and sends it to you to price.
Sunday afternoon. A customer emails: the car grinds when it brakes. You're under a van on another job and can't answer until Monday.
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Answered
Yes, you do brake work. Here are your hours. Here is what a first visit involves. All from your own knowledge.
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Intake and quote
Celeste asks your questions for a brake job. What car is it? What is it doing? When can they bring it in? Then it quotes your listed price for a brake inspection, marked as an estimate. Anything above the amount you set waits for you.
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Booked
A Tuesday morning slot in your bay is offered. The customer confirms. It's booked with a reference, and you get an email.
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Handed to a person
A dispute about last month's invoice is a topic you keep for people. It goes to your Inbox with the history. Nothing about the invoice is promised.
Launch day. A hundred chats an hour. Where is my order? Does the blue one restock? How do returns work?
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Answered
Product questions from your catalog. Return and shipping policy from your store's own pages. In every chat at once, no matter how many come in.
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Looked up
For a shopper who is signed in to your store, or who has verified who they are, order status and tracking come from the order itself. Nobody is shown someone else's order.
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Captured
A wholesale inquiry becomes a lead with the fields you chose. It lands in your inbox or your own system, with the conversation attached.
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Handed to a person
A refund request goes to a person, with the order already looked up. The customer is told so. Nothing is reported as refunded until it is.
Support is three people in two time zones. Trial signups ask the same twelve questions at 2 am.
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Answered
How-to and pricing questions from your docs and help center, with the source shown. Account questions wait until the customer is verified. Nobody gets another account's details.
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Booked
A thirty-minute demo with whoever on your team is free. Celeste offers an exact time. The prospect confirms. It's booked and emailed to you.
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Captured
A prospect who wants a quote for fifty seats gets your qualification questions. The answers go to you by email or to your own system the moment the chat ends.
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Handed to a person
A billing dispute, a cancellation request, or a phrase you flagged goes straight to a person, with the thread.
An accounting firm in March. Every inquiry wants a consultation. Half have a question about documents. The person answering the phone is also doing the filing.
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Answered
What to bring to a first meeting. How your fees work. Your office hours. All from your own material. Questions about a client's existing matter wait for a verified client and, if you choose, a person.
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Intake
Before booking a consultation, Celeste asks your intake questions. What kind of help is needed? Is it for a business or for you personally? Which documents are on hand? Files can be emailed in and are attached to the record.
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Booked
A consultation with the right partner, offered as an exact time. The client confirms. It's booked with a reference, and a reminder goes out the day before.
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Handed to a person
A question that needs professional judgment is a topic you keep for people. It goes to your Inbox with the intake already done.
The jobs at a glance
Same Celeste, six businesses.
A filled dot means the example shows that job. A hollow dot means Celeste can do it, but the example doesn't show it. Tap a dot to jump to the example.
| Business | Answered | Booked | Intake | Quoted | Reminded | Captured | Handed to a person |
|---|---|---|---|---|---|---|---|
| Salon | |||||||
| Restaurant | |||||||
| Mechanic or other trades | |||||||
| Shopify store | |||||||
| SaaS company | |||||||
| Professional services |
Not on the list? Celeste starts from your hours, your services and your answers, whatever your business does.
Every example above uses the same Celeste. It answers from what you know. It books only after the customer confirms the exact time. It asks the questions you wrote and quotes the prices you listed. It sends the follow-ups you turned on. It hands the rest to a person, with the context. Each job starts in Practice and goes live when you switch it on. Billing is the same everywhere. A booking, a lead or an intake counts as the one conversation it happened in.
Celeste also works for local government and nonprofits.
Watch Celeste practice on your business.
Set up your hours, services and answers. Then watch Celeste draft the replies and bookings it would have made, in private. Turn on the first job when you're ready. No card to start.