Pay for the conversations Celeste resolves. Nothing else.
Monthly plans come with a batch of resolutions included, then one flat rate per resolution that drops as you grow. You're never charged when Celeste hands off, drafts something that never sends, or sits quiet. And there's no per-seat fee.
- Pay as you go, no batch
- Web chat $0.99 each, no batch
- 2 team members
- 100 resolutions included
- Web chat: 75 included, then $0.75
- 5 team members
- 750 resolutions included
- Web chat: 500 included, then $0.55
- 10 team members, SSO
- 4,000 resolutions included
- Web chat: 2,500 included, then $0.40
- Unlimited members, SSO
Your email rate falls from $0.85 to $0.30 a resolution as you scale. Website live chat is metered on its own, with a smaller included allowance and its own per-resolution rate, shown per plan above.
How AI customer service pricing works.
What counts as a resolution
One conversation Celeste answers, start to finish. A back-and-forth in the same thread counts once. If it goes quiet for about a week and someone reopens it, that's a new one.
What's included, and what's over
Each plan comes with a monthly batch. Go past it and you pay your plan's flat rate. Pick a heavier model and there's a small fixed add-on, shown before you commit.
When the meter actually runs
Only when Celeste sends the reply herself. Hand-offs to your team are free. Drafts that never send are free. Practice is free.
You can. Just not with a free trial.
We don't run one, and it isn't us being cheap. The moment Celeste touches your real support history, it costs real money to store all of it and run the AI over every message. A free trial would just hide that cost and hand it back to you as a surprise bill. Instead, here are two free ways to see what she can do.
Drive the actual product
Log into a public demo workspace, already stocked with sample data, and click through everything an owner sees. Connect a channel, tune her voice, set a limit, turn the dial. It's the real admin, not a slideshow.
Open the demo Live demo, no signupTalk to Celeste like a customer
She's the support rep on this very site. Ask the kind of thing your customers ask, and watch how she handles it, sources, confidence, and an honest handoff when she gets stuck.
Look for the chat in the corner Live on this site now, in the cornerReady to put Celeste to work on your own data? That's where a plan comes in, and every plan includes a testing budget so you can practice on your real history in private, before a single message goes to a customer.
Common pricing questions, in plain words.
What if I go over my included resolutions?
You pay your plan's flat rate for the extras, and you can set a monthly spend cap so the bill never runs past a ceiling you choose.
Do I pay when Celeste escalates to my team?
No. The only thing that costs money is a reply she sends herself. If it goes to a person, it's free.
Do you charge per seat?
Never. Plans cap how many teammates you can add, but every one of them is free inside that cap.
Can I change plans later?
Any time, yourself. Upgrades kick in right away with the difference prorated. Downgrades start next cycle.
How do I keep the bill predictable?
Set a monthly spend cap. Celeste pauses new auto-replies before your bill crosses it, then picks back up next cycle. We never throttle you to protect our own margin.
See where Celeste fits, on your own tickets.
Book a fifteen-minute demo and we'll walk your first channel and topic together.