Pay for the conversations Celeste resolves. Nothing else.
Each monthly plan includes a set number of resolved conversations. Past that, you pay one flat rate per conversation, and the rate drops as you grow. You're never charged when Celeste hands off to a person, drafts something that never sends, or sits quiet. There's no per-seat fee and no per-booking charge. Every plan costs far less than hiring someone to do the same work.
Every account starts with a free one-month trial on your own data. No card to begin.
Every plan below starts with a free one-month trial. No card to start, and you are not charged until you choose a plan.
Start free- 90 conversations included, any channel
- No extra charges, ever
- 2 team members
- 150 conversations included, any channel
- 150 texts included for texting
- 2 team members
- 250 conversations included, any channel
- 750 texts included for texting
- 5 team members
- 1,250 conversations included, any channel
- 3,000 texts included for texting
- 10 team members, SSO
- 6,500 conversations included, any channel
- 10,000 texts included for texting
- Unlimited members, SSO
Your rate for extra conversations falls from $0.65 to $0.30 as you grow. One batch covers every channel. Micro is a flat price with no extra charges at all.
How the bill works.
What counts as a resolution
One conversation Celeste answers, no matter how many questions or messages it holds. A customer can ask five things at once, or go back and forth in the same thread. It still counts once, billed when the reply is delivered, never per question. If the customer goes quiet for about a week and comes back, that new exchange is a new conversation.
What's included, and what's over
Each plan comes with one monthly batch of conversations. Web chat, email and text all draw from the same batch. Go past it and you pay your plan's flat rate per extra conversation. You can also turn on premium answers, a stronger answering tier. Each of those conversations adds a flat 10 cents, shown before you commit.
When you are charged
You are charged when a reply Celeste wrote reaches the customer. That is true whether it went out on its own or a teammate approved it with one click. A conversation a person takes over and answers themselves is free. Drafts that never send are free. Practice is free.
Bookings, leads and intake are part of the conversation. Follow-ups are never counted.
A booking, a lead, an intake or a quote
Each one is part of the conversation it happened in. One customer who asks a question, answers your intake questions and books a slot is one conversation, counted once. There is no per-booking, per-lead or per-quote charge.
Reminders, confirmations and follow-ups
These are never counted as conversations. By email there is nothing extra. By text, each message comes out of your plan's text allowance. Past that, it is four cents a text.
Text messaging
A text conversation counts like any other, once. The texts themselves, both replies and reminders, come out of your text allowance. Texting needs Launch or above, a card on file, a one-time activation and carrier registration. Registration takes a few business days.
Yes. Every account starts with a free month.
Every workspace begins on a free one-month trial on your own data, with no card to start. Celeste learns your hours, services and answers and practices in private, so you can watch how the agent handles your real conversations before anything reaches a customer. Booking in the trial works like everything else. It stays in Practice until you turn it on. Without a card, Celeste can send up to 20 live chat replies. Email replies need a card on file, to prevent email spam abuse. Adding a card does not charge you. You only pay if you choose a plan. Want to look before you sign up? Here are two more ways.
See the actual product
Log into a public demo workspace, filled with sample data. Look through everything an owner sees, including the calendar, the follow-ups, the channels, the limits and the topic dials. It's the real admin. It's read-only, so you can look at the settings but not change them. Test Celeste inside it is a live chat you can try.
Open the demo Read-only demo, no signupTalk to Celeste like a customer
Celeste answers the chat on this very site. Ask the kind of thing your customers ask, and watch how the agent handles it. It shows its sources and hands off to a person when it gets stuck.
Look for the chat in the corner Live on this site now, in the cornerReady to put Celeste to work on your own data? Start free, and choose a plan whenever you want the agent sending at full volume.
Common pricing questions, in plain words.
Is there a free trial?
Yes. Every workspace starts on a free one-month trial on your own data, with no card to begin. During the trial Celeste drafts and practices privately, and can send up to 20 live chat replies so you can watch it work with real visitors. Email replies need a card on file, to prevent email spam abuse. Adding a card does not charge you. You only pay if you choose a plan. Pick a plan any time to continue past the trial.
What exactly counts as one resolution?
One conversation Celeste answers, no matter how many questions are in it. Whether a customer asks five things in one message or goes back and forth in the same thread, it bills once, when Celeste delivers the answer. It is metered per conversation, never per question or per message.
What about a long live chat with a lot of questions?
A whole live chat session is at most one resolution, however many questions the visitor asks in it. And it bills only if Celeste actually resolved the chat. That means the visitor gave a thumbs up, or left on a real answer they never marked unhelpful, with no teammate stepping in. A chat that ends without a real answer is free.
If the same customer comes back later, is that a new charge?
It depends on the gap. Later messages in the same exchange are part of the conversation already billed, so a reply the next morning is free. If it goes quiet for about a week and they open a fresh exchange, that is a new conversation. So fifty questions in one chat is one resolution. Coming back a week later with five more is a second one.
What if I go over my included conversations?
You pay your plan's flat rate for the extras, and you can set a monthly spend cap so the bill never runs past a ceiling you choose.
Do web chat and texting have their own meters?
No. One batch of conversations covers every channel. A conversation is one thread until it goes quiet for 7 days (web chat: 24 hours), whatever channel it arrives on. Plans with texting also include a batch of texts to cover carrier costs, with four cents a text past it.
Does a booking cost extra?
No. A booking is part of the conversation it happened in, counted once. The same goes for a lead, an intake and a quote. If a customer books through a conversation Celeste answered, you pay for that one conversation and nothing per booking.
Are reminders and follow-ups billed?
No. Reminders, confirmations, cancellation notices, review requests and win-back notes are never counted as conversations. By email they cost nothing extra. By text they draw from your plan's text allowance.
Can I text on Micro?
No. Texting needs Launch or above, a card on file, a one-time activation and carrier registration. Micro and the trial cover web chat and email.
Do I pay when Celeste escalates to my team?
No. A conversation Celeste hands to a person, who then answers it themselves, is free. What counts is a reply Celeste wrote that reaches the customer, on its own or after a teammate approved it.
Do you charge per seat?
Never. Plans cap how many teammates you can add, but every one of them is free inside that cap.
Can I change plans later?
Any time, yourself. Upgrades kick in right away with the difference prorated. Downgrades start next cycle.
How do I keep the bill predictable?
Set a monthly spend cap. Celeste pauses new auto-replies before your bill crosses it, then picks back up next cycle. We never throttle you to protect our own margin.
Can I earn by referring IMCeleste?
Yes. Join the ambassador program for free and share your link. When a business you refer pays for a plan, you keep 70% of the profit on them every month, for as long as they stay. Their price does not change. The details are on the Ambassadors page.
See how Celeste fits your business.
Start free, set up your hours, services and answers, and watch how the agent handles your real conversations in private. No card to begin, and nothing reaches a customer until you say so.